Frequently Asked Questions
Everything you need to know about your Shokz audio experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is the Shokz return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are Shokz headphones covered by a warranty?
Yes, all our headphones come with a 2-year manufacturer warranty that covers any manufacturing defects under normal use.
Can I wear Shokz headphones with glasses or a helmet?
Absolutely. Our open-ear design and wraparound titanium frames are engineered to fit securely and comfortably alongside glasses, sunglasses, and most sports helmets.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Shokz headphones waterproof?
Water resistance varies by model. Most models are IP55 or IP67 rated (sweatproof and water-resistant), while our OpenSwim model is IP68 rated for full submersion in water.