Returns & Exchanges
At Shokz, we stand behind our products with a 30-day money-back guarantee to ensure you have the best possible listening experience. If you are not completely satisfied with your purchase, you may return it for a full refund or exchange within 30 days of the delivery date.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to begin the process.
Prepare the Package
Securely pack your Shokz headphones and all original accessories in the original product packaging.
Print and Attach Label
Download your prepaid shipping label from the portal and affix it to the outside of your return box.
Ship and Track
Drop off your package at the designated carrier location; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing